SIM cards & Porting

Daughters lost number

Hi there. I’m wondering if anyone can help with this one. My daughter used to have a mobile device with an EE sim about 3 years ago.  She has recently been on a website for something which is asking for 2 step verification which is her mobile number ...

Problem with transferring number

I ported my old number across when I joined EE and when I call people they see my old number - which is the one I want to keep. The problem is when I text people it shows up as the new temporary number that came with the SIM (not the number I want to...

Sim hijack

Yesterday my e-sim was hijacked. EE fraud contacted me and managed to deactivate the replacement e-sim and told me my existing sim would be reactivated within 1-2 hours. It hasn’t been. After 2 further calls to EE I’m still not on the network. I’m no...

Personalise number

Hi there basically I’m just looking to get a new number and I was wondering if I could not necessarily personalise a number, but pick a number. Tried to call not sure what option to go through dont wanna go to wrong department as they can be rude. 

Re: Multiple Accs on my acc, need PAC code please

I need my pac

Re: how to add old ee sim card to new ee account?

Good morning, I'm trying to transfer a number on EE to a new contract on EE. My old number is now PAYG but has only been transferred to PAYG for 24hrs, how long do I have to wait untill I can transfer this number onto my new PM SIM card? Iv already c...

When will I receive my esim?

Purchased our contracts on Friday and neither my husband or I have received any information about our esim or how to download.We've both recieved an email with our order confirmation and that's it.Any idea when we will receive it? 

how to add old ee sim card to new ee account?

Re: help needed to activate simcard

How do l acquire a code to activate my sim