SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Forum Posts

Cannot get EE PAC code due to "account status''

HiI am a PAYG customer and I believe my account is still active. I have been trying to get the PAC code from the app and web, but not successful.    After each attempt, I receive an SMS saying 'Hi from EE.  Sorry, due to your account status for xxxxx...

claw888 by Explorer
  • 389 Views
  • 3 replies
  • 3 Helpful

eSIM Download fails in mobile app

Dear Community,Whilst trying the initial download of eSIM from the My EE mobile app ( Settings --> Replace my SIM/eSIM -> eSIM - Instant download -> This device ) I get the error below.I am setting up a second Personal line on my phone - see my origi...

eeAppError.jpg
iammac by Investigator
  • 1676 Views
  • 5 replies
  • 2 Helpful

Smartwatch esim

I have an ee contract for my phone. I am about to receive a Samsung Smartwatch 6, I have a Samsung s22. Do I need an esim for the watch if I want to make calls or send texts on the watch when I am away from my phone. I would like the watch to have th...

Resolved! SIM change (when abroad)

There seem to be a few old threads touching the subject of swapping SIM to a "newer" one (such as in the case when you can't actually cut it down to nano and it is safer to just get a new nano-format one, while keeping the number), and one post from ...

-andy- by Visitor
  • 287 Views
  • 3 replies
  • 4 Helpful

Resolved! New sim not working

Hi all, does anyone have a solution for my current predicament?so i recently upgraded my phone and instead of using my physical SIM i set up an eSIM, the eSIM gave me no service so i reverted back to my physical SIM. in doing so my physical SIM deact...

Resolved! Porting

I bought a PAYG online and keep my old number from  LEBARA, since last Thursday I recieve the pack. The old number not working anymore, while my old number still not been transferred to ee, I could not receive any message from old number, try to cont...

UYWWWE12 by Visitor
  • 242 Views
  • 1 replies
  • 0 Helpful

EE account-holder policy nightmare

I have had a phone contract with EE for 9 years, same physical sim-card. Yesterday afternoon the card broke and so I wandered merrily into an EE store naively hoping to get a replacement. The phone number is registered under Cameron, I am Cameron, I ...