help needed to activate simcard

[At19-]

 I have been sent a new sim card but it will not work.

[Leanne_T]

Hi @At19-

Thanks for coming here. 

What was the reason for the replacement SIM card? 

Leanne.

[Weewendz2]

Deactivation of the previous SIM and change toa specific telephone number for my second contract SIM

[Leanne_T]

Hi @Weewendz2

Have you received a replacement SIM card? 

Are you transferring a number from another network? 

Leanne.

[Lyn2545]

Hi 

I upgraded my phone and the phone and sim arrived yesterday.

It's almost been 24hrs and still can't make or receive calls. Top left of the screen says emergency calls only - EE. 

Please can someone look into this issue 

[Christopher_G]

Hi @Lyn2545

Welcome to the community.

Are you still using your old SIM card or have you put the new one in? You can keep using your old one.

Chris

[gujjr__27]

Hi, I've lost my sim then I ordered new now on  this sim I can't access data but the signals are coming 

[Leanne_T]

Hi @gujjr__27 

Thanks for coming here. 

Can you make and receive calls? 

Did you register the replacement SIM? 

Leanne.

[KLM79]

I have inserted my new SIM into my new phone and both old and new phone now say say no service, cant call EE for help and cannot be contacted, cannot get into email or whatsapp as they both need to send me a text to activate which I cant receive...

[James_B]

Hi @KLM79,

Welcome to the EE Community. 🙂

What was the reason for your replacement SIM?

James