help needed to activate simcard

[At19-]

 I have been sent a new sim card but it will not work.

[Zenab133]

I don’t have to my my sim card

[Leanne_T]

Hi @Zenab133 

Have you received a replacement SIM card? 

Leanne.

[Saitip]

Hi I cannot activate my new sim card

[Leanne_T]

Morning @Saitip 

Thanks for coming here. 

Is the SIM card a replacement? 

If so, do you still have the original SIM card? 

Leanne 🙂

[eddiemo2709]

l reported phone as lost but now found

[Katie_B]

Hi @eddiemo2709. 

Thanks for coming here. 

It's great to hear you have found your phone. 

Please give us a call and let our customer care team know. 

Katie 🙂

[Hc962]

Replacement for a faulty one

[Lesley_W]

Hi @Hc962 

Is your old SIM card getting any service at all? 

Have you put the new one in a phone yet as it may have arrived pre-activated?

Lesley