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help needed to activate simcard

At19-
Visitor

 I have been sent a new sim card but it will not work.

77 REPLIES 77
I’m talking with an “ee helpline” person now

Sent from my iPad
Leanne_T
EE Community Support Team

No problem @TheGAFA2002 

They will be able to help with the stolen phone 🙂

Leanne.

I bout a sim card to put in a tracker

 

James_B
EE Community Manager
EE Community Manager

Welcome to the EE Community @bharry 🙂

How can we help with your SIM card?

James

Thank You.

Sent from my iPad

Stolen phone

 

Leanne_T
EE Community Support Team

Hi @Rebecca05

If the replacement SIM card is not activated, please get in touch with our customer care team who will be happy to help. 

Our Contact EE has ways to get in touch. 

Leanne.

Mobsher
Explorer

help needed to activate simcard 

Mobsher
Explorer

It was not work but the send me new sim

Christopher_G
EE Community Support Team

Hi @Mobsher 

Have you tried just putting the SIM card into the device? If you're still having problems, I recommend speaking to our Mobile Care team so they can activate it manually for you.

Chris