The EE Community

My iPhone 12 Has a Smashed Back Screen, I Need To Order a Nano SIM

Hi EE,Just started a community account so I can publish my query on here.  I have my iPhone 12 (lilac) that was given to me second hand by my father where the software itself works completely fine, however I do not have a valid network connection sin...

TNT Sport Simulcast and thumbnails

Couple of observations/questions on the linear EPG TNT Sports channelsFirstly about content. Since the withdrawal of the Eurosport channels and their content being made available on TNT Sports I have noticed an increasing incidence of simulcasting t...

Smart Wifi pro wired backhaul issues

HiI have my EE smart Wifi pro connected to my EE smart hub pro router via Cat6 but i am seeing the following issue, after a day or 2 speeds via the smart wifi pro drops to around 350-400 (I have 1000mb) from around 900-1000mb which suggests to me may...

trade in

so ive upgraded my phone but accidently chose a trade in option but have no intention of training my current phone in is there a way around this or an alternative? 

Meta Quest Xbox activating 24 month game pass in bundle

I have activated the three months free game pass included in my Meto quest box, so how do I go about redeeming my 24 month pass which was included in my bundle? @Gamer2 

My Online bill cant view it why

EE game card/bhn gaming

I’ve been waiting since the 21st November for PlayStation e gift cards that I purchased using the game card I had with a PlayStation I added to my mobile phone contract.    I have emailed bhn gaming.  I have messaged on the contact us.  I have multip...

tracking

i’ve recently ordered a new phone and sim, i try to go on to track it and it times me out. what can i do about this as i haven’t received any other tracking information 

Emergency calls only

I was having trouble with my sim so turned it to a esim. On 27th aug I decided to go back to a physical. So rang up and ordered a new one to be sent out to me. About 00.30am my phone come up with emergency calls only, then come up with no service and...

Help

I'm having trouble receiving one time passcodes is there any solutions