help needed to activate simcard

[At19-]

 I have been sent a new sim card but it will not work.

[francesbernon]

I’m changing from BT

[James_B]

Hi @francesbernon,

Welcome to the EE Community. 🙂

How can we help today?

James

[Fatha]

My sim card is not activating

[Christopher_G]

Hi @Fatha 

Is it a new SIM or a replacement? If you have upgraded, you can continue to use the old SIM, if it fits.

Chris

[Emma561]

Activate sim

[Leanne_T]

Hi @Emma561 

Thanks for coming here. 

What was the reason for the new SIM card? 

Do you still have the old SIM card? 

Leanne 🙂

[Grantrabe123]

It needs activating

[James_B]

Hi @Grantrabe123,

Welcome to the EE Community. 🙂

Is it a new SIM or a replacement?

Pay as you go or pay monthly?

James

[TheGAFA2002]

my phone was stolen 

[Leanne_T]

Hi @TheGAFA2002 

Have you received a replacement SIM card for the stolen SIM? 

Leanne.