SIM cards & Porting

Upgrade - Sim only

Hi guys, I just upgraded my contract and went to sim only as I didn't need a new phone. My sim-only contract activates today but it shows no service on my phone. I am away for work in the EU and won't be home until the end of February. Will I be sent...

I am abroad unable to reach customer service

I am abroad and my sim seems to be inactive and i have been unable to reach customer service to rectify the issues. I have called the number provided but it is not going through. what can i do?

Resolved! New PUk code

Try to put in my sim pin and now it locked, how can I get a new PUk code because I have no access to call customer service.

Hellon

I just bought a new SIM card I insert it in my phone and it says no service everytime

Resolved! Porting from Plusnet to eSIM contract

Hello, I made the switch from Plusnet to an EE SIM only contract on Saturday via EE customer service, as I wanted to include something that was not in the standard Plusnet to EE offer, which the agent agreed to. I opted for an eSIM and was told that ...

SIM card won’t work

I just got my new iPhone yesterday, I tried to set it up after work last night but my sim just isn’t working, keeps saying no service, I’ve tried cleaning the sim, I’ve tried turning on and off, even tried an E SIM but it’s saying I need to activate ...

PAC Code and number transfer confirmation

I still can't see whether my number from my previous provider has been transferred to EE. The new SIM from EE still results as the new number from and my previous number still works under the previous provider

Linking Product to Account

I have recently Ported my number (in the last 24hours) however I am not able link my number with my EE account, does anyone have any suggestions or do I need to wait a little longer? Thanks

Resolved! Re: Unable to get PAC code thru text message

James_B,I followed that link and it just took me to the "Leaving EE" page which doesn't seem to have any link to requesting a PAC or SAC code via SMS.It just says to call 150, which is impossible with a data only SIM.

Re: Old O2 sim still active after port to EE

Did the port work in the end? I’m having the same issue

SIM cards & Porting

Forum Posts