SIM cards & Porting

Resolved! No connection after phone number port

Hi I've joined EE recently and I wanted to port my number from GiffGaff. Starting yesterday before noon both EE temporary number and GiffGaff stopped working (even though both shows reception of the signal). There is no data, and no possibility to m...

New customrr Esim delivery

I placed an order for an eSIM. I got welcome messages and direct debit confirmation. Will I get the option of downloading the SIM, or do I have to wait for it to arrive by post?

Emergency calls only

Over the last week mine and my wife's phone keeps going to emergency calls only. The phone says no SIM. I can't phone ee so I'm left yet again with no service. It's now obviously a sim problem.

Transferring sim numbers

How long does it take to transfer my old number to EE Because it’s been 2 days now I turned my phone on and off a few times and it still hasn’t changed. What should I do?

Replacement SIM inserted for 5hrs - Still "Emergency Calls Only"

Hi,My replacement SIM arrived this morning (This is a straight replacement for a lost SIM - had a sticker with my mobile number on the front, indicating this was a pre-provisioned SIM, ready to go).It has now been installed in my mobile for the past ...

temporary number disconnected but original number not ported in

Hi I recently moved to EE from Plusnet, I got a PAC code to transfer my number. My temporary EE number was deactivated but my original number I'm porting over hasn't been connected. That was on Monday and today is Wednesday with no connectivity at al...

Keep old number

Hi all I've recently bought my partner a new phone on a monthly plan,she would like to keep her old number,she currently has a sim only plan,is it possible to keep the old number without having to change to a new one? Many thanks

E sim abroad

Can anyone help. Phone damaged whilst abroad, only an e sim no physical sim in the phone. New physical sim sent to our home address, once we insert the sim into uk handset will we be able to activate our e sim via the app abroad? The physical sim wil...

Replacement sim

Lost my phone abroad so ordered a replacement sim with my same number, have placed the sim in my spare phone but doesn’t get any service. Any suggestions?

Can't find the eSim download link on the app

Hi All,I have recently purchased a new SIM only contract.Because my phone accepts eSims I chose that option with the hope of saving time and effort...After setting up the contract I received an email informing me to "login on our website" to please l...

SIM cards & Porting

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