Upgrade - but can’t get eSIM

[Leggkpa]

I’m trying to upgrade my existing plan, I can find the plan I want, but there’s no option to select an eSIM - only available if I want to add a new line. As I already use eSIM in my existing plan and EE must know this, why don’t I have this option available when I go to upgrade, this happens whether online or using the App

[Chris_B · Accepted solution]

@Leggkpa  You don’t need to select eSIM.  Just upgrade and if a sim arrives you don’t need to use it.  Your already using the eSIM so its only an account change if your on a sim only to a sim only.   Even if it’s a phone contract you can simply just switch to eSIM when you get the device.   

[Leggkpa]

Thanks for the information, I was able to contact EE directly and the upgrade went thru without any hassle

[Ali_A]

Thanks for getting back to us @Leggkpa 

Glad your upgrade has been sorted now 😊

Ali