Can't receive any phone calls after number port

[RichardRennes]

Hi,

My phone number has been ported yesterday and now I can't receive any phone calls.

Trying to sort this by calling 150 but no luck as this shows that automating everything and relying on "Computer says no" does not really work.

It is an iPhone8 and I have reset the network setting multiple times.

[Leanne_T]

Hi @RichardRennes 

Thanks for coming to the community. 

Can you receive texts? 

What happens when someone calls you? 

Speak soon 🙂

Leanne.

[Mystiqueen]

Have you tried restarting it? 

[RichardRennes · Accepted solution]

Hi Leanne,

Receive texts works. When someone calls me the caller receives a message that the number doesn't exists.

I have now done a factory reset of my phone and it seems to be working! 

[RichardRennes]

Hi Mystiqueen,

I did a factory reset of my phone and that seemed to have done the trick

[James_B]

Thanks for the update, @RichardRennes 🙂

James

[ELENA2177]

I have the same issue since Dec 2023. 

Can you tell how was your issue solved?

[James_B]

Welcome to the EE Community, @ELENA2177 🙂

Have you restarted your phone since your number transfer completed?

James

[ELENA2177]

I have restarted several times and doesn't seem  to work. My friends when trying to call me receive an automated voice call that my numer doesn't exist. 

[James_B]

Hi @ELENA2177,

Can you make outbound calls?

If you can, do recipients see your ported number or a temporary EE number?

James