Unlock code not working on HTC touch 2

[pugman227227]

• Got an unlock code for the HTC touch 2 which is locked to T Mobile but when I try and input it into the device it does not let me enter all of it because it's reached it's character limit so I can't input the code what do I do?

[Christopher_G]

Hi @pugman227227 

How many digits is the unlock code, and how many digits does it allow you to enter? 

Chris

[pugman227227]

the unlock is 10 digits yet it only allows me to enter 8

[James_B]

Was the unlock code provided by EE, @pugman227227?

James

[pugman227227]

yes, it was from the official website where i input my imei and got the code

[Christopher_G]

OK, thanks @pugman227227 

I recommend speaking with our Mobile Care team so that they can look into this for you and help unlock it.

Chris

[pugman227227]

They said they couldn't help me as it's on T-Mobile? I'm not sure if the person I spoke to knew EE own T-Mobile because they said I should try and contact T-Mobile

[Katie_B]

Our customer care team should be able to help with this @pugman227227. 

Please try calling again. 

Katie