Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Topping up online. Why wont the bot allow me to do it?

I have tried using the EE site to top up my mobile today (Saturday at 1315) and it wont allow me to do it. When I get to ‘confirmation’ it does not respond. Why?

Paid £15 for pack but it's missing after number transfer – can't make calls

Hi all,I recently joined EE and transferred my number from giffgaff. During the process, I paid £15 for a pack.However, the pack never appeared in my account — even before the number transfer completed. Now that the number transfer is done, I still c...

Resolved! Addon packs removed

I see you can no longer buy add on packs, as I use pay as you go this very disappointing. Have they deliberately removed them without telling anyone or is it just another bug in their horrendous app?

Resolved! No Data Since 27 May – Plan Still Not Renewed on 6 June

Hi, I’ve had no data since the 27th of May.My plan was supposed to renew automatically today (6th June), but it hasn’t activated — and I have not purchased any data add-on today.I’m stuck without any data even though I should now have 77GB from my pl...

Recharge not showing

I top-up for 125 GB but not showing

Data to be added

Hi my app shows that a total 1600mb is pending! No ticks at side. All Text & minutes have ticks & say has been added. Have phoned EE who say it shows that data has been added. I have screenshots of data pending. No solution??

Resolved! Help

Hello i just ordered pays go sim car for 15£ online EE last friday and today i received my sim card problem is i cant call any numbers all time say i dont have a credit i can only txt and i have data?

Resolved! Is the £35 unlimited data pack still an option on pay as you go

Do you have to ring customer services or how do u get it for pay as you go. It's not showing when texting all packs to 150. Thanks

Resolved! How to buy subscription with existing credit in account?

Top up pay as you go

I am trying to top up my 75 year old father's phone and it will not let me. The site has been down for several days and I have now managed to get a voucher but it still will not let me top up on either my mobile or computer.