Solved: SMS

Gokay1 · ‎10-10-2025

Hi, I ported my number from Three to EE recently.
I can send and receive normal SMS, but iMessage and FaceTime activation keep failing.
Could you please refresh my SMS routing and IMSI mapping?

Schockwave · ‎10-10-2025

Hello @Gokay1 ,

Welcome to the community,

Here is the link as to what you need to do to get those both working :

https://support.apple.com/en-gb/119859

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎10-10-2025

Hello @Gokay1 ,

Welcome to the community,

Here is the link as to what you need to do to get those both working :

https://support.apple.com/en-gb/119859

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.