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Re: Live chat

talha-295
Explorer

‎09-10-2025 11:06 PM

Hy

0 Helpful
3 REPLIES 3
talha-295
Explorer

‎09-10-2025 11:07 PM

 

Hi, my £22 were taken via direct debit today, but my plan hasn’t activated yet and I have no data or minutes. Can you check my account status please?

 

0 Helpful
Leanne_T
EE Community Support Team

‎10-10-2025 08:36 AM

Morning @talha-295 

Thanks for coming to the community. 

Do you have a pay as you go account? Could you text BALANCE to 150 and let me know the full reply? 

Speak soon. 

Leanne.

XRaySpeX
EE Community Star
EE Community Star
In response to talha-295

‎10-10-2025 11:05 AM

@talha-295 : You don't pay for PAYG by a DD & no PAYG plan costs £22.

Let's see the result of the BALANCE text.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP