Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! HOW CAN I TRACK MY ORDER

I have ordered my new SIM card for ee last Thursday. However I haven’t receive any sms or notifications related to my SIM card. I tried to track my order in the app, but it said I cannot track my order and there is a technical issue. Please help me w...

Top-up pack did not work correctly

good evening, I topped up my phone bill and chose pack20, but I got 5 and it asks me to buy again?

I have £10 credit but no data texts or calls?

Hi there, I’ve topped up my account with £10 credit but it still says I have no data, text or calls? And I can’t get an add on because the page is t working?

I am in credit, having renewed my pack. It hasn't updated and I have no data.

Resolved! Travelling to Australia on PAYG

Hello,I'm struggling to find info on how much it'll cost to use data in Oz whilst I'm on a PAYG. It looks like my own data won't transfer over when I'm in Australia and I'll need to purchase some. Has anyone had to do this...how much and how....any ...

Resolved! payg balance

hi, i recently topped up my number with 10 pounds and i texted 150 and it did say that i have a balance of 10 pounds. the issue is, i don't know how much data and/or calls the 10 pounds gets me and the text doesn't include the amount of data or calls...

Bought add on by accident, need monthly subscription instead

I need a refund on buying an add on for Data on top up, my parents did not tell me that add ons did not include texts or calls, I'd like my money back on it, but not sure if they would, has anyone else needed to refund an add on before, and did they ...

Resolved! buying a pack

i topped up my EE sim card but when trying to buy a pack it keeps saying prepaid packs error,im trying to use the credit i have on my sim account to purchase the pack,i also tried using bank card

Resolved! Unable to Purchase Add On Pack

Hello,My Mother has a simple subscription for her mobile phone. She is in her eighties and is completely not tech savvy. I manage her account for her whenever she runs into problems. This month she has run out of minutes and asked if I could top it u...

Resolved! Unable to pay for subscription pack

Just wondering if anyone is having the same issue as me. I am currently trying to get myself a subscription pack but the website and the app both aren't allowing me to pay for it. I urgently need the pack as my data has run off and I rely heavily on ...