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Topped up and paid while ordering sim but also needed to top up when I got sum

Kimbee112
Visitor

‎16-10-2025 09:28 AM

Hi all,

looking for some info - I paid for a PAYG tariff online when ordering my sim, got a STAC code from my old provider and when my sim came it wasn’t loaded with my tariff and I had to top up. What could the issue be? 

thanks in advance!

0 Helpful
2 REPLIES 2
Peter_W
EE Community Support Team

‎16-10-2025 11:29 AM

Welcome to the Community, @Kimbee112 😊

Just to be sure, did you purchase this SIM from us directly, or did you buy it from a third party?

If it did come direct from us, can you check your online banking to make sure the payment definitely came out?

Whilst we do sell pay as you go plans with a built in top-up, there's the option to order for free and top-up later, too.

Peter

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XRaySpeX
EE Community Star
EE Community Star

‎16-10-2025 01:06 PM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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