Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

got a text from 105 telling me to top up, but my ee wont recognise my mobile NO.

So i got a text from EE telling me i had zero credit out of the blue, i'd had 20 on the account for a while as i live in a signal black spot i'm lucky to score 1 or 2 bars most days. so i topped up, but when i get onto the site it's asking me to add ...

Problem choos pack

Good morning! I am from Ukraine and in the last year I was in UK and used EE. I arrived to my homeland in October. In this year few days before I came in UK and pay top up for my tel number. I didn't can to choose pack in My EE app, I allways get mis...

sim missing - how to get a copy

Hi there, I need your help! I lost my SIM card, and I am traveling now - how I can order the SIM card to my home in UK or can I Get eSim online? thanks for answer

I have data but nothing will stream

Hi, My data run out on my old pack so i upgraded to a new 5 gb pack . I have paid and the new pack is now registered and has updated the allowances in my account. The problem is i cannot stream or download anything unless i connect to WiFi, nothing ...

Resolved! top up

Hello. I should top up my EE number but currently I'm abroad and actually don't use and don't need my EE sim card for now. I just need to know: if don't top up now my EE number but in aproximately 10/15 days later after expire date I will get my curr...

Resolved! Jak wylaczy to pakiet

Witam mam problem z wyłączeniem pakietu chcę zmienić z 15£ na 20£ pisze stop pack pack20 i nic doładowałem konto i zabrało mi 15£..

Resolved! Visitor to UK having trouble calling/texting to US

Hi All. My daughter is in the UK for the month of June. She bought an EE SIM card for her Samsung and got it installed. I tried to buy a £20 pack through her account via the web page but it wouldn't go through. I was able to buy a £10 Top Up, afte...

Cancel credit card from pay as you go phone

I have cancelled one credit card. In the interests of speed, I set up a second, as there is (as someone else has noted) an option to add, but not to delete cards. I cannot take the option of "150 REC" that someone suggested: which credit card would b...

Resolved! Packs

How can I cancel my current pack? Even if I don’t want the money back.

Stupid website wont let me top up my phone

I try to top up my phone £10 as I need it to renew my monthly pack but when I go to payment it says put in CVV number on my saved card. But when I put in CVV number (yes I check it with actual card which is not expired or deactivated, I check with b...