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New user and made a mistake

KDownerx
Explorer

‎06-09-2022 05:40 PM

I am new to EE and got a new iPad and got an EE payg card.

I wanted to buy one of their data packs, but accidentally bought a top up amount of £20 instead. How can I get this changed for a data pack? As it’s a data device only, so won’t make calls or send messages.

 

I can’t afford to waste £20 right now

 

tha ks

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎06-09-2022 05:55 PM

@KDownerx    You’ll need to call customer services to see if this can be changed.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎06-09-2022 05:58 PM

@KDownerx : There not the same thing. A top-up is just credit like the money in your pocket. You use it to buy data packs & add-ons with it.

Look at http://add-on.ee.co.uk/purchase when it's not connected to WiFi to see what data add-ons are available.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
KDownerx
Explorer
In response to XRaySpeX

‎06-09-2022 06:09 PM

Really,  you don’t say? Yeah, I kinda get that now.. I was looking for support and not to be mansplaned something I now know.. 

0 Helpful