Reactivation of number

[Mags2day]

Dear All,

I'd like some assistance in reactivating my line. I'm currently on a long stay in Africa, but I've had a PAYG since 2017 and would need some help in getting the number out of hibernation.

Regards,

Magloire

[XRaySpeX]

@Mags2day : When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[Mags2day]

Dear Xray,

Many thanks for your answer. I've not made any chargeable event for more than 10 months now...would it mean that the number is completely lost?😥

Rgds,

Magloire

[XRaySpeX]

That's right!