Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Missing 5GBP

natalia8888
Visitor

‎06-09-2022 01:17 PM

Hi, 

I top up yesterday for 30 GBP, but this morning found only 25 GBP. Could you please specify where 5 GB?

THX

0 Helpful
2 REPLIES 2
BrendonH
Community Hero
Community Hero

‎06-09-2022 01:21 PM

Do you have a £5 pack activated?

Give EE a call as there is no account access on here so won't be able to tell you where it's gone.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎06-09-2022 01:33 PM

@natalia8888 : Which are you talking about, £s or GB data?

If it's £s you've spent £5 on something outside your pack allowances.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful