Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! top up

Hello. I should top up my EE number but currently I'm abroad and actually don't use and don't need my EE sim card for now. I just need to know: if don't top up now my EE number but in aproximately 10/15 days later after expire date I will get my curr...

Resolved! Jak wylaczy to pakiet

Witam mam problem z wyłączeniem pakietu chcę zmienić z 15£ na 20£ pisze stop pack pack20 i nic doładowałem konto i zabrało mi 15£..

Resolved! Visitor to UK having trouble calling/texting to US

Hi All. My daughter is in the UK for the month of June. She bought an EE SIM card for her Samsung and got it installed. I tried to buy a £20 pack through her account via the web page but it wouldn't go through. I was able to buy a £10 Top Up, afte...

Cancel credit card from pay as you go phone

I have cancelled one credit card. In the interests of speed, I set up a second, as there is (as someone else has noted) an option to add, but not to delete cards. I cannot take the option of "150 REC" that someone suggested: which credit card would b...

Resolved! Packs

How can I cancel my current pack? Even if I don’t want the money back.

Stupid website wont let me top up my phone

I try to top up my phone £10 as I need it to renew my monthly pack but when I go to payment it says put in CVV number on my saved card. But when I put in CVV number (yes I check it with actual card which is not expired or deactivated, I check with b...

Problem with a package

Hello, I would like to purchase a package for £30.I have £30 in my accountI click on the bundle and it appears to have been purchased, but I still don't have the bundle and the money hasn't been collected.

Resolved! Data hasn't be renewed

Hello, I have pay as you go 100 gb and had 54gb from last month remaining.Yesterday it just Renew but my data didn't get updated, it still shows 54gb.I would assume or 154 gb or back to 100 gb..

data not working. brand new sim. in 2nd hand ipad pro.

Brand new user. I'm faffing! Can't get data to work. I have a new sim card- the website reports 1GB of data on it. Voice calls work in iphone so sim is activated I presume? but not data in iPhone..or in iPad. It's for my (2nd hand) ipad pro. (m...

iPhone 7 32gb

I have just topped up my sons phone and it’s now not connecting to the internet. It’s very frustrating and we cannot find anything online to resolve this. He can make calls and send texts