Text message marketing number

[DAW13]

I get text message marketing offers regularly and sometimes use them when I know I'm going to be using a lot of data. However the last few times I have received these offers when I try to reply I get an error message saying that the phone number is incorrectly formated and the message is not sent. Any idea why or how to sort it? 

[Northerner]

Hi @DAW13 

If you're on PAYG are you in credit?

Are the offers from EE or time limited? 

Are you in the UK? 

Thanks 

[DAW13]

Hi,  yup PAYG and in credit, defo from EE and in date, and yes in the UK.

[Christopher_G · Accepted solution]

Hi @DAW13

Welcome to the community.

I'd recommend speaking to our Mobile Care team so that they can check your account from our side.

Chris