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sumayyabibi15
Visitor

‎06-09-2022 02:12 AM

hi there i am not using my sim anymore and am on giffgaff now stopped using it a few weeks ago however i have been charged £9 today i think because my card details are saved and reocurring how do i fix this i would like a refund as i havent used any data at all the sim is out of use.

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎06-09-2022 02:22 AM

@sumayyabibi15 : Text STOP REC to 150 from your EE PAYG SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leanne_T
EE Community Support Team

‎06-09-2022 09:12 AM

Hi there @sumayyabibi15

Thanks for coming here. 

If you no longer have the SIM card, please call us on 0800 079 8586 and the team will get this cancelled for you. 

Leanne.

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