Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Request for refund

Hi, This is Ajit. Last month I removed my card details from my account as I was not interested to buy 15gbp pack further. Last 23 August there was no enough credit my bank account and deduction was unsuccessful. Actually I am not interested to contin...

Roaming in South Africa.

Hi, I already have an EE mobile on my friends account which is pay monthly. I will be travelling to South Africa on 2nd November and need a contact number in South Africa. I only need the phone so that I can be contacted and to send and receive text ...

5gb but onlt getting 50mb

Please could someone help me I've bought a 5gb pack but only getting 50mb Could someone explain why this is.

I'm unable to link my account for my 4GEE WiFi Mini.

I'm unable to link my account for my 4GEE, WiFi mini, is this what's preventing me from being unable to top up online?

when can i top up online??????

Add-ons: there appears to be a broken link..I can’t purchase data with my credit

Resolved! Is there any traditional or text only plan without having to top up frequently?

I am a very infrequent user, Please can someone tell me what is the cheapest way or Is there any traditional or text only plan without having to top up frequently or how not to loose my old phone number? I used to be a one to one, then T-Mobile, now ...

I desperately need to top up my date when is this going to be possible

Resolved! Newcomer

Hi, I picked up a SIM in the supermarket with the view to buying the £35 unlimited data package but I can't seem to find any way to obtain this. The £30 pack I am offered is just 100 GB. Is this because I am stuck on PAYG and I need to be on a 30 day...

Texting the UK from Japan

Hi,Before coming to Japan, I switched my EE pay monthly to pay as you go, which activated about a month after I got here. I was informed by EE staff that as long as I topped up, my number would remain active and I would be able to make texts and call...