Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 12817 Views
  • 7 replies
  • 8 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 9132 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

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LAURA_MCW by Former EE Community Manager
  • 35251 Views
  • 25 replies
  • 21 Helpful

Resolved! Can't send or receive MMS messages

Hi, I don't be able to send or receive MMS messages (photos, voicenotes etc.). I have MMS enabled on my phone but when I send a voicenote or photo it says "Message not sent: Service not activated on network".Hope someone can help 

CJHC11 by Investigator
  • 1383 Views
  • 6 replies
  • 1 Helpful

top up

i paid my phone bill online. the payment came out of my bank but on EE it’s saying that i haven’t paid

Nerf too borrw credit it's an emergency

Please help me I think I deserve it after all the badges and all the things that I have passed to help people in the past and that I have helped about 20 odd people and I've got about 20 of the awards that I just looked at my profile

Resolved! Renew a pack to another pack

My current pack will end up at 7th of April.But i want to renew it to another pack.How can i do this?

i_yu by Investigator
  • 358 Views
  • 3 replies
  • 5 Helpful

Sim activation

How can I activate my sim? I already purchased a monthly pack, but I can make any calls nor send text, and I also can’t receive any. And don’t know how to contact customer service. I tried activating the sim myself, through App EE but it didn’t work....

Evelyn08 by Visitor
  • 297 Views
  • 1 replies
  • 1 Helpful

Hi

Hi good day I just topped up and I am unable to use my data please can you do something about it 

Resolved! Transfering Credit

Hey, I have 20£ credit in my account, is there a way to buy mobile data with it for a different SIM card than registered with my account? Thank you

NewToEE3 by Visitor
  • 334 Views
  • 1 replies
  • 1 Helpful