Topped up an old number

[Killiepie1990]

I have an ee account that I use when I’m in the uk. I picked up a new sim this time and logged on to my account and updated the number associated. I then topped up but I think the credit went to the old number as there’s no trace of it, other than with my bank. Is there a way to fix this?

[Leanne_T]

Hi @Killiepie1990 

Thanks for coming to the community 🙂

Can you text BALANCE to 150 from the new EE SIM and let me know the full reply? 

Speak soon 🙂

Leanne.

[Killiepie1990]

Hi Leanne,

I get the following,

Your current balance as of today 10:52 is £0.00. For more info on your
packs, add-ons or free boosts, go to the EE app or ee.co.uk For info on our
other Text Services, reply HELP or go to ee.co.uk/textservices

Thanks!

[Leanne_T]

Thanks @Killiepie1990 

If you log into the EE account and select the old number, does this show the credit? 

Leanne. 

[Killiepie1990]

I don’t seem to be able to select the old number and don’t have it written
down anywhere

[Leanne_T]

Thanks for trying @Killiepie1990 

In this case, please call us on 150 or 07953 966 150, and the team will get this looked into for you. 

Leanne.