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PAYG SIM - Can’t do anything

Rossi83
Explorer

‎22-07-2024 10:22 PM

Hello, I purchased a PAYG Sim with a £15 subscription pack a month ago. I have put the sim into the phone knowing the original subscription pack will have expired, my number has ported over from Three but phone is saying No Sim, I can’t make calls or send texts. Struggling to buy a new subscription etc

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎22-07-2024 10:44 PM

@Rossi83 : If the SIM hadn't been used since you bought it, it should still have the pack as it doesn't start until you attempt to use it.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

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Rossi83
Explorer
In response to XRaySpeX

‎22-07-2024 10:48 PM

Hi,

I can’t text, it just bounces back as undelivered 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Rossi83

‎23-07-2024 07:52 AM

Do you have a spare phone you could test your SIM in, @Rossi83?

James