my ee phone number

[estii23]

😄😂Hi EE, it's Esther here your lovely customer,

My telephone number is *************, and I'm your customer or an ee customer. I received a text from ee today asking me to topup my account or else my number will be lost.  I'm sorry ee but at the moment I dont have money to to the topup. So please kindly give me some time and I will topitup as soon as i can or it becomes available to do so by me. I dont want my number to be effected because my familyand friends calls me on this number, so i will be hugely affected if this happens. 

Again the number is *************. I dont want to lose this number. Many thanks to you EE Team,and Have a wonderful day! FRom Esther

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Katie_B]

Hi @estii23. 

Welcome to the community. 

I am sorry to hear your number is going into hibernation. 

We have no account access here on the community to see your account status. 

I'd recommend getting in touch so our customer care team can do all they can to help. 

Katie

[XRaySpeX · Accepted solution]

Sounds like your PAYG SIM is going into hibernation.

When did you previously use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.