Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Subscription pack not working

I can’t purchase a subscription pack online or on the app and I can’t call or text ee as they are saying I have no credit available to call has anyone got any advice on how to contact them without going into a store ?

Re: Top up

Additional

Roaming a constant issue

When I text roaming to 150 prior to going about abroad a text from EE comes through that has nothing to do with roaming then when I end up in the country I am not able to access roaming/text the Room EU7D text because I'm already there.I have to call...

Why can't I top up my SIM bill?

I have a SIM and I'm trying to fill an 8GB package and won't let me even though I have money in my account, I'd love if someone could help me:)

Mega top up

Hello I added my pick and paid for it now we had added £45 pound in credit to both of my PAYG phones I literally can't afford that I am a single father and it's left me short for the rest of the month I really need a refund

Resolved! Bundle

I am looking to buy a bundle with my credit

Pay as you go not renewing

I topped up £15 credit on EE on the 31st for my pay as you go plan to renew as usual. It is now the 1st and it says I need to add credit even though its already there. I restarted my phone and texted NOW to 150 but it says I still need to add credit....

pay as you go

If my Pay as you go Subscription Pack have been expired, how long can I keep my number?

Stop package subscribe

I would like to stop subscribing to a package using one of my numbers. Please tell me how to do this

Payment thru 150 text

Has anyone had an issue with payment thru 150? I have been paying for my device for the past 2 months thru 150 text billing but when I checked the app, I still owe them the amount! My account is currently suspended but I don’t want to pay it now as I...