Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

ran out of minutes - can't add on?

HiMy 250 minutes have expired and i have 10 days left to it renews. I cannot do without minutes and I'm not prepared to pay the premium out of bundle charges. my plan is 5G SIM Plan 24m 10GB £10 R but i have two lines on my account (my partners) hers...

Payg unlimited data

I have a £10 pm payg plan but am in a position where I need unlimited data as well for a while. With considerable difficulty and phone calls to EE I managed to buy 30 days unlimited data add on for £40. This is current, but I will probably need to bu...

Payg sim management

I have an EE contract and have also just purchased a payg sim to use in a data only device. Is there any way I can add the payg sim to my ee so I can manage it and see the data used and when to top up?.I visited my local store and was told I would ne...

Resolved! Re: What is pay as you go and flex hibernation, and how do I stop it?

I have a number that certainly is inactive based on the criteria you mentioned (it's been a while since I've topped up), but it still shows up in my account. I didn't know the rules for inactivity, and since I saw it in my account, I topped off but n...

Resolved! Using my phone abroad

Hi, I am currently on holiday in Turkey for a week. I recently bought a £15 pack but I can’t use my phone whilst I am in Turkey to call to text or use data what can I do ?

EE Sim top up not applied to my credit

Today, I bought a £10 PAYG SIM that cost £10.99 from Tesco.I've registered it on MyEE, but the balance is £0.00. Where is my £10.00 credit?

Resolved! Contacting EE

Hi. Can anyone advise how to contact EE when my phone seems to be somehow blocked and not making/receiving calls or texts. I'm currently abroad and two days ago everything was fine. Now, I'm not able to contact anyone. Roaming signal seems to be fine...

Need help

7th February 2024 I received a card with a EE PAYG Top Up leaflet (15 ) with sim. I paid for it online when ordering. My balance after activating the card is £ 0. when activate my £15 pack topup leaflet ? I'm so worried

Resolved! I'm not able to top up my sim

Unable to buy pack

I have new ee sim card and I top up 10 gbp in it but after topup when I try to buy a pack it gives me message thank you for purchasing this pack but my allowances are 0 and 10 gbp are not deducted from my account. I am also not able to call helpline ...