If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...
I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
I made the mistake of accidentally topping up £13.50 to my account, my intention was to top up £13.50 to the pack where i get data, calls and text but now all i have is £13.50 credit which has now dropped to £13.30. I'm worried
helloI have had my sim card for two years, and I had no problem with that, it has been about a year that I have been abroad and using my sim in roaming mode,some of my 2FA login codes are on this sim card, and I receive them without a problembut from...
Hi there. Before I left the UK in March, I was changed to a pay as you go and told to send a text message to a UK number every 3 months to keep the number active. I activated my number before leaving the UK and topped it up with £5. I tried sending a...
I am on a £1.00 per week mobile subscription pack (and have been for at least five years). I will be travelling to the EU next month - will the daily EU roaming charges apply?
HelloI would like to know why my number is blocked?I suddenly had no more credit even though it is automatically deducted from my credit card.Now I did it manually through the app and it still doesn't work. What should I do?I am waiting for a respon...
hi is there anyone that can help me I topped up my phone as pay as you go and now that I am in a different country there is a restriction and a access charge which I will pay however I got a message off EE telling me to reply with a code that they to...
Hi,I am currently using a sim that I bought from the Sim Local store at the airport a few months ago. Up until now, it all worked fine. But I have just come to realise that with this Sim Local sim, it would not allow me to switch to other subscriptio...
Hi, I am getting an error message when trying to purchase a new Unlimited Data add-on. First I was told I needed £50 credit to purchase an add-on which used to cost £40. When I checked the ADD DATA option, it still said UNL DATA add-on costs £40. Any...
Hello,I have a £5 credit in my EE account. I want to use it to purchase a £5 pack from the website but am not finding where to choose that option. Things I have tried:1. Texting 150 with PACK05I got the reply of "Sorry I could not recognise that."2. ...
I need to Top up my mobile but I've lost my debit card. Can I pay with PayPal?
