Hello,
I previously subscribed to a £40 unli data, call and sms with a pay as you go sim. When it expired, I want to buy a cheaper pack which is PACK15. I already £15 credit on my account. However, when I texted 150 “PACK15” it replied “To buy your £15 Pack again, simply top up £15 and your pack will start automatically.”
I tried calling 150 and subscribed to a pack but all it says is “Sorry there are no packs you can add to your account” despite have a £15 credit.
