Can’t use my £15 credit to buy Pack15
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07-02-2024 11:31 AM
Hello,
I previously subscribed to a £40 unli data, call and sms with a pay as you go sim. When it expired, I want to buy a cheaper pack which is PACK15. I already £15 credit on my account. However, when I texted 150 “PACK15” it replied “To buy your £15 Pack again, simply top up £15 and your pack will start automatically.”
I tried calling 150 and subscribed to a pack but all it says is “Sorry there are no packs you can add to your account” despite have a £15 credit.
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07-02-2024 02:00 PM
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22-07-2024 08:48 AM
I have the same issue, can you please help EE, your customer service is non existent
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22-07-2024 09:58 AM
Hi @Jevan88
Thanks for coming here.
Can you text BALANCE to 150 and let me know the full reply?
Leanne 🙂
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22-07-2024 10:06 AM
Your current balance as of today 10:00 is £15.00. Your last top up was
£5.00 on 21/07/2024 at 10:53. For more info on your packs, add-ons or free
boosts, go to the EE app or ee.co.uk For info on our other Text Services,
reply HELP or go to ee.co.uk/textservices
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22-07-2024 10:21 AM
Thanks @Jevan88
Can you text ALL PACKS to 150 and the reply will show all the available packs and how to select the pack you would like to activate. Does this work for you?
Leanne.
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22-07-2024 12:33 PM
I paid £15 to top up credit, but I am not able to use that amount to top up a data pack, I’m wondering how I can use the £15 without having to pay for a brand new pack.
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22-07-2024 12:58 PM
Hi @Jevan88
If you would like to purchase a data add-on, please visit add-on.ee.co.uk when not connected to WiFi or if you're using a WiFi router open the link on a device connected to the router.
Leanne.
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24-07-2024 11:23 PM
Text ADD DATA to 150 & choose the add-on you want.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
