Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Top up

Topped up via mobiletopup.uk and received an EE voucher for 50gbp. How do I top this up? I am in Germany at the moment but got my EE sim in the UK. Will my location matter?

Resolved! Topping up with card

Anyone else have problems with topping up their phone with bank card

Top up

I just bought 30 pound ee top up and I’ve put it into my phone and it’s given me a 10 pack when i wanted a 30pound pack if i remove the pack will I get my 10 pound back

My mobile anttena

Hi I was out of England for about 1 year and I didn't use my SIM card and after I came back I saw that my SIM card was disconnected and I don't have an antenna and it can't be used What should I do now This number is important because I have account...

Top up not showing on account

I topped my phone up online this morning had the confirmation email but when I have gone to choose my “pack” it’s saying I haven’t got any money on the account. I have text AL and current balance is £0, I have checked my bank and the money has left m...

Link

I’m wondering I have a mobile phone on my ee account but I have broadband on another I want to link them together on 1 account but I can’t because when I try link mobile it says I can’t because I already have mobile on another account how can I link ...

Resolved! PAYG Data Pack Cost for USA

HelloI am travelling to the USA next month and am trying to find out how much data will cost on my PAYG EE mobile. All I can find for data is that I must purchase a pack when I arrive but there is no price given. If it's going to be cheaper to use a ...

Didnt receive £15 sim package but been charged

Hi,I'm new to ee. I purchased 2 pay as you go sim cards for myself and my daughter. I received the cards and activated them but the £15 subscription packages were never applied to either sim, I have been charged for them though. I paid for them on th...

Resolved! CAN I CHANGE TO PAYG AND KEEP THE SAME NUMBER

I'm in the US, and my monthly contract phone has been cancelled by myself. Is there a way I can change over to PAYG for visits back to the UK keeping the same number?

Resolved! Travelling to Europe

I have pay as you go sim, how to activate roaming while travelling to Europe to france and italy specifically. Cant find how to topup, looking for any help around this