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Another that cannot activate the £10 Pack

HazyB2
Investigator
Investigator

‎05-10-2024 01:18 PM

So.

I have a new sim card, number has been ported. Logging in  to EE  shows EE mobile number and wants to send passcode to that number (not my ported number) when I try to change  it. Can't activate pack. No data no sms texts. I only have my wifi.

How can something so simple be so hard?

Sending  BALANCE to 150 gets me - your current balance as of today 13.07 is £0.00. For more information on your packs, add on's, or free boosts, go the EE app or ee.co.uk. No information on minutes, data etc. whatsoever

0 Helpful
3 REPLIES 3
HazyB2
Investigator
Investigator

‎05-10-2024 02:34 PM

I sorted it.

Despite paying for a pack when I ordered the sim it was NOT applied. No money had left my bank account. This pack appeared on my account with no way to activate it.

So I topped up with £10 and I have my 8GB data plus the extra 12gb giving me a total of 20gb. 

What was the point of paying for the pack when I ordered the sim if it was not applied? is there a payment/accounting error?

Most unusual.

It remains to be seen if they take the payment made at the time of purchasing the sim of me or if that was applied to my ee number before the number port or whatever.

 

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XRaySpeX
EE Community Star
EE Community Star
In response to HazyB2

‎05-10-2024 06:45 PM

You sure you didn't order a free PAYG SIM? No transaction has shown up at your bank not even Pending which would indicate you paid nowt for it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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HazyB2
Investigator
Investigator
In response to XRaySpeX

‎05-10-2024 07:32 PM

Nope. I ordered the pay and go £10 sim pack which came with a free sim. Invoice states my new plan is the  20GB ( 8GB with 12GB top up)  on 26 September. Number port took place 4/10/24. Why else would have had to input my card details?

Text from 150 received  on the 26th September after purchase - Hi. From EE, thanks for buying the £10 pack, you'll get 500 Minutes,  unlimited texts and 8GB of data etc...  . Your allowance starts as soon as you make a call or text..... 

 

 

 

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