Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Viptalk01

Im trying to send “VIPTALK01” to 150 but its doesnt reply to me when I send that, however it works with every other command

Data top up

I just topped up £10 of data the reset if for the 12th of June it’s currently the 8th I REALLY really need to use it now though it’s urgent

Resolved! SOCIAL TARIFF FOR THOSE ON A LOW INCOME

Hhi thereI have a sim only plan and was wondering if EE provided any social tariffs for those people on a low income or suffering financial hardship due to the escalating cost of luvinggþŕ⁵

Been charged for a bizarre PAYG Data Addon I never asked for

I use a PAYG simcard, and about a month ago, I was wondering about using a small amount of data, texted 'ADD DATA' to number 150, and got the price list. I saw the hefty price rise from April (masked by upping the data limits) and decided that it was...

Resolved! Pay as you go addon minutes to Guernsey

I can see there are 2 add ons to call abroad -one for EU and one for Rest of World but neither include Guernsey in the list. Which one should I buy or is there no adoon available?

Resolved! Data add ons

EE should pay a contribution to the NHS for causing stress. Running out of data on a pack: Its not clear how to get to the add-on pages on the website. When you finally figure it out, then there is ONE add on option on the website - £20 option. So t...

Resolved! Topping up online. Why wont the bot allow me to do it?

I have tried using the EE site to top up my mobile today (Saturday at 1315) and it wont allow me to do it. When I get to ‘confirmation’ it does not respond. Why?

Paid £15 for pack but it's missing after number transfer – can't make calls

Hi all,I recently joined EE and transferred my number from giffgaff. During the process, I paid £15 for a pack.However, the pack never appeared in my account — even before the number transfer completed. Now that the number transfer is done, I still c...

Resolved! Addon packs removed

I see you can no longer buy add on packs, as I use pay as you go this very disappointing. Have they deliberately removed them without telling anyone or is it just another bug in their horrendous app?

Resolved! I want to set up a £5 recurring top up how do I do it?

I am trying to set up a £5 a month recurring direct debit on my account. Can anybody tell me how to do that? Thanks in advance