Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers. Our packs last up to 30 days and pay as you go customers benefit from: Pack Name...

Resolved! PAYG no working outside EU

Recently changed from contract with EE to PAYG as travelling abroad (outside EU). Have topped up credit but still cannot send texts or make calls. Can receive texts and have received them from EE eg welcome to Mexico. Cannot link PAYG sim to EE accou...

Resolved! Register new phone number

Resolved! Mobile top up online

I live in Canada and purchased a sim card at Heathrow last November when I arrived in the UK. I will be coming back in July and want to top up this card. How do I do that from Canada?

Resolved! Can I get a refund on unused PAYG top up?

Resolved! Re: Changing from pay as you go to contract

I would like to Change from pay as you go to contract

Does EE offer a "true" pay as you go plan?

I currently have a Giffgaff SIM. I use this extremely infrequently, usually for the occasional camping trip where I might need to check maps, weather etc. With Giffgaff, I simply put some credit on my account, then can use data at 10p/MB or whatever ...

Resolved! Replacement PAYG SIM

I am trying to order a new PAYG SIM for my 85 yr old mother who has had a new phone which her existing SIM does not fit. We are logged into her online account but can't see any way to request a new SIM and seem to be going round in circles with no w...