Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Urgent Assistance Required: PAYG SIM Deactivation, Failed Top-up, and Pending ID

Dear EE Customer Service Team, I am writing to seek urgent help regarding my Pay As You Go (PAYG) SIM card which I am currently using abroad (in Pakistan). I have attached screenshots for evidence. My EE Phone Number: ********* 1. SIM Inactivity and ...

Unable to buy pack

I’ve topped up £10 but the text service won’t allow me to buy a pack10

Resolved! PAYG Sim Auto Renew Cancellation

I recently ordered a PAYG Sim about 2 days ago, i chose the 10% saver plan which auto renews every month.I no longer need the sim but am unable to cancel the order since the only way to do so is via the phone, which I can't do without a working sim.....

Resolved! Dates of renewal

So my subscription renews on the same date as a i got it however not every month as a 29th what will happen then does it shift the date or what

Resolved! Top up not working

So, it's been a while since I used or topped up my phone and I noticed today I no can no longer receive texts or calls on it. Last time this happened I was able to simply top up on the website and get it working again.I just tried that, the money wen...

Resolved! Nothing works. I have £13 credit.

I have tried to add on minutes via Web site, the App, by text and by phoning 150. Nothing works. I have £13 credit. I text exactly the words suggested by EE, but I get nothing. No error message, no acknowledgement. Nothing. Here I am with money, tryi...

I'm on a pay as you go unlimited call , text but I can't make calls

Resolved! SIM card not working

This afternoon my pay as you go SIM card has stopped working, I can't make or receive calls, and have no Internet either.I've checked service in my area and there are no reported problems.The only help options I can find online are 48 hour response. ...

Resolved! My sim being deactivated after 2 weeks

I recently activated my PAYG sim a couple of weeks ago, and it was working perfectly fine till yesterday, as when I woke up, it wasn't working, and when I checked my EE account online, it claimed my account was closed, plus my phone is claiming my si...

Resolved! Help Needed: Reactivating Long-Inactive EE SIM While Abroad

Hi everyone,I’m currently facing an issue with my EE SIM. I have a UK EE SIM that I haven’t used for 6–8 months and I’m now in Pakistan. Recently, I’ve noticed:Calls to and from the number are barred.USSD codes (like *#100#) show unknown error.EE is ...