Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 1877 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 2947 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 28415 Views
  • 11 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 14642 Views
  • 0 replies
  • 6 Helpful

Resolved! Request

Hello, this is my first time here.Nice to meet your community.)I live in Russia andhave an EE SIM card with the number +44 7*** ***411.It was active for a while, and I was receiving SMS messages on my smartphone.Recently, this SIM card became inactiv...

GA300468 by Visitor
  • 675 Views
  • 1 replies
  • 3 Helpful

Card payment

I am trying to add a new card for monthly card payments. I enter all my details, but when it tries additional payer authentication the website fails and returned an error to say the content is blocked. I've tried multiple browsers and multiple machin...

Resolved! Pay as you go number mistakenly deactivated

I recently switched my EE number to a pay as you go plan in August 2025, as I am travelling another country and getting an E-SIM for that country, but also wanted to keep my UK number. I have a dual sim in my phone currently with my Canadian E-SIM an...

amberh99 by Explorer
  • 335 Views
  • 5 replies
  • 2 Helpful

New Pay As You Go Phone With PAC transfer

Hi allLast week I ordered a pay as you go sim card for which I paid £9 for 500 minutes and texts, Data Rollover, 30 Days. No contract, 8GB after 6 months. I also provided my PAC number during the checkout order for the SIM card to switch my current p...

pay as go sim plan not working

evening all.i just recently bought an EE sim and put £15 credit onto my account as i wanted to buy a plan.i purchased the plan with credit and at the time it showed it was successful but on my account (web and app) it showed that i have no active pla...

kaydeldn by Visitor
  • 191 Views
  • 1 replies
  • 1 Helpful

£15 Pack Confusion

 Hi, is the £15 pack 25gb or 40gb? Is this outdated/false information? I click on 40gb pack and it says I’m getting 25gb, is there some 15gb bonus? Thanks 

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Garyb20 by Investigator
  • 216 Views
  • 3 replies
  • 1 Helpful

Resolved! Pay as you go pack

I purchased a pay as you go pack but the data ran out so decided to purchase a pack with more data but now I’m stuck with the current pack till it runs out how can I cancel it now 

Riley35 by Visitor
  • 154 Views
  • 1 replies
  • 1 Helpful

Resolved! Topping up a pay as go sim

I work remotely and I have previously had an EE pay as you go sim to ‘power’ a router, which for the past few months I have not needed as I have been able to get an internet connection via our Vodaphone package. However for some reason the Vodaphone ...

John624 by Visitor
  • 191 Views
  • 1 replies
  • 2 Helpful

Resolved! Top up

For the past few days, I’ve been unable to top up my phone. For some reason it’s telling me to link my product id by asking for my number and I’ve done that but then it says “error try again”. Anyone know how to fix this?

Sahil786 by Visitor
  • 212 Views
  • 2 replies
  • 2 Helpful