If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Hello I want to move from the 20 pack to the 35 pack, however the 35 pack says -1024kb for data. Instead of unlimited. Is this pack unlimited data. Thanks
I ordered a new pay as you go sim on Monday and it arrived yesterday but you sent me a dead simAnd I'm new customer
Why can’t I change my spend cap online? Have tried but keeps saying unavailable
Good afternoon. I wanted to upgrade a PAYE to monthly contract but the website is so bad I can't find the right package. I was dismayed to find that EE does not provide a customer service email or ChatBot option. How is it possible that I can write t...
Hi. I am trying to register my travel card to top up my plan, but it has 16 digits, and EE only accept 13 digits. Any suggestions please?
They are robbing me, I have no internet, they debited 31 pounds from the 35 pound package plan and I have no internet, I can't make calls, what is happening????? No one helps me with this support, I don't know what to do anymore.
Hi, a few other people in the last couple months have had the same issue but haven't had any useful response sadly. When setting up a new payment method for a recurring payment, seemingly for any sort payment, it's currently impossible to complete th...
I'm having simular issue. But have received no text or email to say its being disconnected. Been receiving texts fine until tonight. Iv topped up money taken but still can't do anything. Saying I don't have enough credit or just not sending. [Mod edi...
Hi. I moved to a PAYG pack from my mobile plan after relocating from the UK around 2 years ago. I've been topping up my mobile number every 6 months to keep my number active as I still need to receive codes for security verification on UK accounts. I...
Having topped up my phone for £10 I made one call lasting 26 minutes my balance afterwards showed 40p how is this right £9:60 for 26 minutes?
