Over charged for phone call

Stanley1796 · ‎21-03-2025

Having topped up my phone for £10 I made one call lasting 26 minutes my balance afterwards showed 40p how is this right £9:60 for 26 minutes?

bristolian · ‎21-03-2025

The standard per-minute rate for EE PAYG is 40p/minute for calls to landlines & mobiles. 26 minutes @ 40p/minute = £10.40

Chris_B · ‎21-03-2025

@Stanley1796 If you use the top up credit to purchase a pack you’ll get a set number of minutes and depending on what pack it is you could have unlimited calls. Packs last 30 days.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎21-03-2025

Do you have an active pack?

What are the 1st 6 digits of the number you called?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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