Phone number disconnected

[Cactusman2022]

I'm having simular issue. But have received no text or email to say its being disconnected. Been receiving texts fine until tonight. Iv topped up money taken but still can't do anything. Saying I don't have enough credit or just not sending.

[Mod edit - added title]

[Michael_D]

Hi @Cactusman2022 

Thanks for coming to the community.

It sounds like your SIM may have gone into hibernation.

When did you last use the SIM for chargeable activity such as making a chargeable call or sending a text?

Michael

[XRaySpeX]

@Cactusman2022 : Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.