Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63081 Views
  • 120 replies
  • 15 Helpful

Samsung Care +

I pre ordered the Samsung Z Fold 4 on launch day. Does anyone know if we recieve a free year of Samsung Care + or not? I've read some conflicting articles. 

Garff1e by Established Contributor
  • 787 Views
  • 1 replies
  • 1 Helpful

Resolved! Discount code

I recently upgraded my son's mobile phone but didn't have the Blue Light Card discount code number at the time. The person at EE said once I have the code, I should ring EE within 30 days and the 20% discount will then be applied. I now have the disc...

MAUDY1 by Visitor
  • 773 Views
  • 2 replies
  • 0 Helpful

Fold 4 Release, earlier than expected for others?

Hey all, does anyone know if EE is releasing their Fold 4s earlier than expected? I ordered mine a week ago and it still says I have to wait for the launch which is the 26th. Meanwhile my friend, who ordered hers just Saturday, a few days ago, was to...

Re upgrade

Hi a order an upgrade online on sat keep tracking but nothings showing up can you tell me what’s happening with it please xkoxxxxxxxxx  [Mod edit: Please do not post order numbers on the public board. Thanks!]

Add on

i’ve added on two separate add-ons where could I possibly check to see when the delivery will arrive. 

Tony0708 by Visitor
  • 334 Views
  • 1 replies
  • 1 Helpful

Hi

Hi, I ordered a phone and I’m just wondering how long until I get it 

Resolved! Sim only

I ordered a pay monthly sim on line 4 days ago. Not even been despatch. Has anyone else had to wait long for theirs?