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Switching from BT to EE

Jonesy13
Investigator
Investigator

‎10-11-2022 04:23 PM

i recently switched from BT to EE and was told it would be next day delivery, however, after two days I have received no confirmation from EE or received my new phone. BT have sent me an email with my PAC number and confirmed I am switching on there end.

I currently do not have a phone to call up and ask what is going! Any help would be appreciated thanks

0 Helpful
11 REPLIES 11
Schockwave
EE Community Star
EE Community Star

‎10-11-2022 05:32 PM

Hello @Jonesy13 ,

Welcome to the community,

Have you already given EE your PAC code? You should have waited until you receive SIM card from EE to do this.

Is your old phone not working?

If you have not given EE your PAC code, then your phone should still work , because until you give EE your PAC code, it will not have changed.

Sim cards are sent by second class post.

If you want more information, you will have to ring customer service, there is a free number, and if you have Skype you can ring them:

https://ee.co.uk/contact-ee/account-billing/mobile

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Jonesy13
Investigator
Investigator
In response to Schockwave

‎10-11-2022 05:41 PM

I have the PAC code but I have not received my new handset or sim card or any information about when it will arrive. My old handset is broken so I am stuck in limbo at the moment.

James_B
EE Community Manager
EE Community Manager
In response to Jonesy13

‎10-11-2022 05:42 PM

Hi @Jonesy13,

Welcome to the EE Community. 🙂

Which phone did you order?

James

Schockwave
EE Community Star
EE Community Star
In response to Jonesy13

‎10-11-2022 05:43 PM

@Jonesy13 , thank you for the update, maybe you know someone, who can lend you a phone until you get your new one, then you will be able to use your SIM card temporarily.

What phone, colour, storage size did you order?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Jonesy13
Investigator
Investigator
In response to James_B

‎10-11-2022 05:44 PM

Samsung A13 on Monday at around 6pm I was told I would get a next day delivery but no sign of it yet and no email to say the order is shipped or anything

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to Jonesy13

‎10-11-2022 05:46 PM

@Jonesy13 , once EE are ready to dispatch the phone, you will receive notification the evening before delivery and one on the day of delivery with a one hour window.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Jonesy13

‎10-11-2022 05:47 PM

Hi @Jonesy13,

That phone is showing as in stock so I'd recommend contacting Customer Care so a member of the team can check the status of your order.

Thanks

James

Jonesy13
Investigator
Investigator
In response to Schockwave

‎10-11-2022 05:47 PM

Okay great, thanks for your help. It is just frustrating as BT said it would be next day delivery when i did my upgrade with them. 

0 Helpful
Jonesy13
Investigator
Investigator
In response to James_B

‎10-11-2022 05:48 PM

Okay thanks, I will be able to make a call tomorrow. As i placed the order with BT should I ring them or ring EE direct?

0 Helpful