Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 68345 Views
  • 120 replies
  • 15 Helpful

Help

I'm trying to buy a phone monthly but when I get to tbe basket part it tells me to add a phone or broadband or go on the forum. How on earth do I get past this step to buy tbe phone?!

Jaybush by Investigator
  • 661 Views
  • 6 replies
  • 0 Helpful

Delivery

I ordered my phone on the 29th September for my new upgrade. Can someone tell me how long it will be please. 

Series 8 Apple Watch

I ordered an Apple Watch last Wednesday but I’ve still not heard when my delivery will be, the details are on my EE account but no updates on where my watch is? 

Vicki39 by Visitor
  • 416 Views
  • 1 replies
  • 1 Helpful

DPD says no one at home and we are.

I have waited indoors during the stated delivery time and beyond.  DPD messaged to say no one at home - simply not the case.  I didn't receive an order number so can't track the delivery.  DPD say will deliver tomorrow but if I take more time of work...

LER1 by Explorer
  • 737 Views
  • 2 replies
  • 0 Helpful

iPhone 14

Hi. I ordered my iPhone 14 weeks ago. I have not received one update message. Please can someone provide an update. 

Greennx by Investigator
  • 903 Views
  • 6 replies
  • 1 Helpful

About my pre order

I’m just wondering how long it will take for my ordered to arrive as I ordered on the 21st of September 

Apple Watch series 8 no updates

Hiya,Ordered the new Apple series 8 watch on 13th September. Since then I have heard nothing regarding delivery apart from the confirmation email at initial order stage.Called two days ago and was told it would be next Friday and that I should have r...

New Phone Delivery

Ordered my new phone on the 26th September, no news on when it will arrive, tried to track it and its says it cant be tracked right now?Im going on holiday in a week so need to know where my phone is and when jt will arrive!