Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62259 Views
  • 120 replies
  • 15 Helpful

I haven't received my order

I ordered my new upgrade and its been saying my order is on the way but nothing has come. I havent received a a email or text or nothing and when I try to track my order it constantly says it doesn't work EE your online service is terrible and it's a...

tati22 by Investigator
  • 652 Views
  • 4 replies
  • 0 Helpful

Starlight 45mm no delivery after placing order 30th June

I was told when I placed my order it will be dispatched within 14 days . I ordered the starlight 45mm Apple Watch on 30th June . Order status says awaiting confirmation. I’ve had a text to say great news your order is coming soon but still no dispatc...

Wrong email

Hi, I entered the wrong E-mail address on the form to order a new iPhone, I can't access it so can't get my confirmation number. I cannot ring EE as I don't have a number and cannot track on the DPD app. It's been 4 days since I placed the order. The...

Paid for a package and not recieved confirmation

I have paid for a package and the money has been taken out of my bank however i didn’t receive confirmation email, i refreshed the page and it took me back too ‘pay now’ when i have already paid?

lrg1 by Investigator
  • 924 Views
  • 7 replies
  • 1 Helpful

DPD have lost my phone

I paid for a early upgrade, EE had not entered my flat number and DPD still delivered my phone somewhere random and said it’s been signed by concierge(which I don’t have). The picture is obviously not of phone box and DPD are saying I have to go thro...

sob85 by Visitor
  • 527 Views
  • 1 replies
  • 1 Helpful

Old phone trade in

Hi, I am trading in my old Samsung phone. I am going to send the device back with Royal Mail Special delivery so i don't need to use the prepaid sticker that was sent with the returns bag. Question is, do i need to send anything else with the phone? ...

I cannot upgrade my phone

I go to upgrade and just get a 404 every time.Just want to upgrade to a 160 gig / month sim only ?

niksimms by Visitor
  • 429 Views
  • 1 replies
  • 1 Helpful