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DPD returned my phone without attempting delivery

Lwarnell
Contributor
Contributor

‎13-11-2022 07:41 PM

DPD say I refused delivery yet never rang my doorbell or attempted delivery and the upgraded handset has now been sent back to EE.

What do I do? How do I rearrange delivery. Will you contact me once the phone is received back by you? Will my new contract start date be changed seeing as I haven't yet had the phone? 

 

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎13-11-2022 08:28 PM

@Lwarnell  Once that device has been processed as a return your account will change back to an upgrade state and any upfront cost will be paid back to you in around 5-10 working days.     Your new contract will not start. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.