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No order updates

craighorn1
Investigator
Investigator

Ordered my iPhone 14 Pro Max upgrade 2 weeks ago and have still not received it also no updates from EE about where my phone is.

4 REPLIES 4
James_B
EE Community Manager
EE Community Manager

Hi @craighorn1,

Welcome to the EE Community. 🙂

Which colour and storage size did you order?

James

128 Gold

James_B
EE Community Manager
EE Community Manager

Hi @craighorn1,

I'm sorry that your phone hasn't been dispatched in the estimated timeframe. We're dispatching back orders on a first come, first serve basis and we'll send you a text as soon as your delivery date is confirmed.

James

This is not what I was promised when doing the upgrade, really disappointed with EE. The fact that no update has been issued since my order is beyond belief.


Sent from Sky Yahoo Mail for iPhone