Order

[Bart2351]

Hi there , can someone told me why my order number not working for tracking? It's all ready 2 days after make order and still waiting for phone

[Leanne_T]

Hi @Bart2351

Thanks for coming here. 

How did you place the order? 

Which device, including size and colour have you ordered? 

Leanne.

[Bart2351]

Hi, I done online on phone , I ordered iphone 14 pro , black, usually 24hour for dispatch, I only get text message , that my device in on the way , but nothing else, and my tracking number not working

[Leanne_T]

Thanks @Bart2351

Was the text from EE or DPD? 

Leanne.

[Bart2351]

Only text from EE , that device on the way , 

[Leanne_T]

Thanks @Bart2351

If you download the DPD and enter the email address you used at checkout and the postcode, does this show any deliveries? 

Leanne.

[Bart2351]

On dpd app , if I want tracking , need ref number, what I don't have from dpd yet

[Leanne_T]

Can you try either the mobile or email address @Bart2351

If this still does not work, please call us on 0800 079 8586 and the team will check the order for you. 

Leanne.