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UPGRADE ISSUES

StephieCass
Explorer

‎12-11-2022 03:20 PM

I did an upgrade, got the email, said 1 day delivery. I’ve had no text from dpd yet! Go on my account and it’s saying I can upgrade!!!!! The upgrade I have already done!!!!!!!!! And Ofc, there’s no online chat to talk to a real person!

0 Helpful
1 REPLY 1
Schockwave
Community Hero
Community Hero

‎12-11-2022 05:41 PM

@StephieCass , the online chat exists for people on contract when someone is available. 

What upgrade was it? Was it for a new phone? Your SIM card will still work, you do not need a new one and as long as you still have your old phone, then use that.

You will receive notification from DPD the evening before delivery and another one on the day of delivery with a one hour window.

 

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.