Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61728 Views
  • 118 replies
  • 15 Helpful

iPhone 14

Hi. I ordered my iPhone 14 weeks ago. I have not received one update message. Please can someone provide an update. 

Greennx by Investigator
  • 653 Views
  • 6 replies
  • 1 Helpful

About my pre order

I’m just wondering how long it will take for my ordered to arrive as I ordered on the 21st of September 

Apple Watch series 8 no updates

Hiya,Ordered the new Apple series 8 watch on 13th September. Since then I have heard nothing regarding delivery apart from the confirmation email at initial order stage.Called two days ago and was told it would be next Friday and that I should have r...

New Phone Delivery

Ordered my new phone on the 26th September, no news on when it will arrive, tried to track it and its says it cant be tracked right now?Im going on holiday in a week so need to know where my phone is and when jt will arrive!  

Resolved! Won’t let me buy a ps5

Trying to order a ps5 on pay monthly and it keeps telling me to log in and add a number but when I’m adding my phone number it’s saying I’m not allowed to add my phone number? Im with Vodafone, not EE, dunno whether that’s got anything to do with it 

Iphone 14 pro max order

Hi i just order iphone 14 pro max 256 deep purple and I haven’t receive any confirmation about the order even though i paid the £50 upfront cost.i checked my email including spam but nothing in there. Thank you,Jhun

dyuneric by Visitor
  • 434 Views
  • 1 replies
  • 0 Helpful

Upgrade

Hi ! I am trying to upgrade my phone, i want to pay the fee and upgrade . I am going thru the process and pay but in the end it's says to call you so you can confirm some details with me. Why is that and it's really necessary? 

petroiac by Visitor
  • 353 Views
  • 1 replies
  • 1 Helpful

Iphone 14 pro max 256 gb deep blue

Hello EE i pre ordered from ee store iphone14 pro max all i recieved in 3 days was a paper document from store haven’t heard or recieve an email details or any confirmation 

Kledi97 by Explorer
  • 984 Views
  • 4 replies
  • 1 Helpful

Asked to call EE about new order but don't have a phone!

Hi EE - I ordered a new phone and monthly deal on Friday, all went through. Got an email confirming the order but the email heading says, 'please call us to discuss'. My old phone is broken so I can't do this and my order number doesn't show up when ...