Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57778 Views
  • 122 replies
  • 15 Helpful

New phone

Hi I’ve ordered a new phone earlier on today and I’ve just realised it’s the gold 13 pro. Is it possible to have the green one please. 

Apple Watch SE

I’m unable to click and order an Apple Watch SE. Is there a reason for this… eg out of stock, unavailable please??

IZNS2022 by Investigator
  • 386 Views
  • 4 replies
  • 3 Helpful

Phone Upgrade

I’m trying to upgrade my phone (which is overdue an upgrade) but it’s saying ‘there are no plans available’  what do I do in this case? Thank you 

Order status stating delivered but not received

Was informed by courier DPD my new sim would be delivered on Friday 19th. Stated as being delivered but the sim has not been received by myself. Tried getting in contact with DPD but no luck as they state need to get in contact with the sender. No lu...

DSanto by Explorer
  • 349 Views
  • 3 replies
  • 0 Helpful

Order not showing any tracking

HelloI had to early upgrade my phone, as my old phone died. There is no update since ordering early Monday and paying almost £90 for early upgrade. I cant ring EE to find out what is going on as I have no phone. Ive checked the order tracker multiple...

goodjuju by Explorer
  • 529 Views
  • 7 replies
  • 0 Helpful

New line

Hi I recently added another handset to my account but am still awaiting any delivery confirmation. I did tell the lady I needed it by the 25th but I've had to delivery update and usually have to pick a time for delivery? Thanks 

Vic89 by Visitor
  • 283 Views
  • 1 replies
  • 0 Helpful

Resolved! Apple Watch order

I placed an order over a month ago for an Apple Watch Apple Watch Series 7 45mm Blue Aluminium and it’s says on the order tracking ‘Awaiting Confirmation’ . I have had several emails saying it’s coming soon. Anyone have an update on when these will b...

Swiss938 by Investigator
  • 416 Views
  • 2 replies
  • 0 Helpful

Order

Hi, very good afternoon, I bought a mobile phone online on the EE website this on August 13th and there was no cell phone signal at all Samsung galaxy z flip 4 256GB blue