Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 58432 Views
  • 122 replies
  • 15 Helpful

My order

I just pls Ed an order how ever I was unable to choose my local EE store because I will be @ Work? 

HBAHSOON by Explorer
  • 291 Views
  • 2 replies
  • 0 Helpful

Sim only

Hi, recently signed up to a sim only contract but haven’t received the sim or received anything saying the sim has been sent. Just wondering how long it takes for the sim to be sent? I’ve received an order confirmation and nothing else. 

Olihump by Explorer
  • 390 Views
  • 4 replies
  • 0 Helpful

Upfront paymen, credit check rejected

I attempted to apply for a pay monthly contract and paid an upfront fee of £20 and the credit check was declined my credit history is quite good anyway. I am wondering if I will receive the money back?

Upgrade order

Hi. I have place an order for an S22 as an upgrade to my package, I receieved the order confirmation, but I have never receieved any updates on it. This was on month ago. Can someone help please? xkoxxxxxxxxx Thanks [Mod edit: Please do not post orde...

mirelap by Investigator
  • 460 Views
  • 6 replies
  • 1 Helpful

Ee

I sent ee £20 twice for a upfront phone cost which I am no longer getting but when do I get my £40 back ?

Ear buds

I have just received my pro 5 watch but wad told I would also get ear buds free with it, just they never came with the watch?

Louissss by Explorer
  • 384 Views
  • 2 replies
  • 0 Helpful

Sorry, we can't show your order details right now" When Tracking

Hi Samsung s22 ultra 128gb phantom black.  After a day of not updating,  the wesite still showed my upgrade was available so I ordered it again.  And its still not showing me updates.  I ordered my wife's phone at the same time and we already have a ...

Resolved! Pre ordered Flip 4

Hi all.  I ordered the Flip 4 on 14th August and was informed I'd receive the item on the release date, which is today.  I have received nothing since my confirmation email on the 14th August.  I have not received any details of delivery either Any g...

Georgeboy by Investigator
  • 809 Views
  • 5 replies
  • 2 Helpful