Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 62503 Views
  • 120 replies
  • 15 Helpful

Contract phone never arrived

I ordered a new phone with an upgrade over a week ago. I had tracking information saying the dpd driver couldn't find my address. The following day tracking showed it was being returned to EE. Not had any correspondence from either EE or DpD and neit...

D9nrb by Visitor
  • 358 Views
  • 1 replies
  • 0 Helpful

Where is my IPad order

On Sunday 9th October I had to go in store to upgrade my iPad as the online app was not letting me upgrade online which considering the amount I pay each month (over£300 a month and never missed a payment) I found very annoying and downright disappoi...

jonleda by Investigator
  • 398 Views
  • 1 replies
  • 1 Helpful

How do I contact EE

I received an email to contact EE before they send out my iPhone but I can’t find the number. Can anyone help? 

Lou130 by Investigator
  • 458 Views
  • 2 replies
  • 0 Helpful

Trade in

Hi is there any way to cancel the upgrade anytime? I’ve chose to do it but I’ve been sent away with work last minute and so I won’t be able to pick my phone up from store or send my old one back. 

order

Hi, anyone help please, placed an order on the 7th for the 14 pro, they took my money up front and heard nothing, called up and was told the order never went through, so placed the order again....once again money taken but still no email for the phon...

Upgrade

I’ve been waiting over 4 weeks for my new I phone 14 pro max upgrade ! when is it coming? just had a text telling me my plan is changing and my old I phone no longer has the extended warranty, but no date for when me new one will come! can you help??

Lee722 by Investigator
  • 425 Views
  • 3 replies
  • 0 Helpful

Returns

Hello,I have been trying to get hold of someone for a few weeks. I don't have time to sit on the phone for HOURS! I need to return my old phone but haven't received your pack. I was told I had to return within 14 days, which has now been three weeks....

RubyRoxx by Explorer
  • 689 Views
  • 3 replies
  • 0 Helpful

Upgrade

Upgraded yesterday, paid for it, have received conformation email, but have had no tracking details yet

iPhone 14 pro max

Hi ordered the iPhone 14 pro max 14th September and still no update to when I will receive it. Has anyone ordered there’s and received it yet??

Jones000 by Visitor
  • 671 Views
  • 3 replies
  • 1 Helpful