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DPD

Ms_M
Explorer

‎30-12-2022 09:17 AM

I thought DPD had to deliver to a person. My new phone was just left on my doorstep - they didn't even ring the doorbell but I just got a text to say it had been delivered. I thought I'd seen somewhere that DPD could NOT leave a new phone in a safe place (not that this was safe). Very dodgy. Quite concerned too, as I'm still waiting for another delivery from them.

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎30-12-2022 10:08 AM

@Ms_M   They should be requesting to see photo ID.     You need to report this back to DPD.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Ms_M
Explorer
In response to Chris_B

‎30-12-2022 10:42 AM

Yeah, tried to do this but it isn't straight forward to make a complaint on the DPD website when you have received your parcel.

0 Helpful
Katie_B
EE Community Support Team
In response to Ms_M

‎30-12-2022 11:00 AM

Hello @Ms_M. 

I am so sorry to hear your new phone was left on your door step.

Our customer care team are able to complete some courier feedback on your behalf. Please give us a call on 150 and a member of our team will be happy to help further. 

Katie