If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi, does anyone here know how long usually it takes to get your phone delivered? First time I joined with EE got it on next day (iPhone 11)... Now I'm upgrading to iPhone 13 pro and even tho it said they "had in stock" I'm still waiting since then. N...
I am just immigrating to the UK. My house uses EE broadband, and everything is smooth. However, when I try to order an EE sim card online. I have the following problems. 1. Cannot select unemployment. I have tried to choose others. However, the for...
Anyone got any ideas on this one?! Ordered a second line yesterday and the website advised the iPhone 13 Pro Max in Graphite 128GB was in stock and will be dispatched within 24 hours, I've ordered it and It's 24 hours later and no email text other th...
I applied for a pay monthly contract Saturday (21.05.22)and paid the upfront cost for the phone of 100£ however the credit check was declined and there is nothing to suggest anywhere that I will be refunded or when.Why didn't I get my money back? Tho...
I was first emailed and told to call in to discuss my order but as I don't have a sim I used the live chat in order to fulfil this request. I had spoke to two different Customer Service Advisors to ensure that my order was definately coming and they...
I ordered an upgrade to iPhone 13 pro last week but haven’t received any updates from EE regarding the order status, nevermind the phone itself! I was led to beleive my new phone would be despatched within 24hrs! What is happening @EE?!
Hello. I placed the order on the phone today. Samsung Galaxy S22 Ultra, planthom white Color. I have received an e-mail that I will get a message when it will be on its way. Then I received an e-mail that you need more information about me. Can I fi...
Hi. My new phone was due to be delivered today but I've received a text from DPD stating 'sorry we missed you etc'. I've been in all day, no one attempted to deliver to my house and the photograph on the delivery details is NOT my house. The addres...
Hi, I ordered a new phone (upgrade) and it took the upfront cost from PayPal but I haven’t received an email or anything from EE about my order.. is this normal? I ordered this morning around 10am.
I ordered an iPhone 13 yesterday and I have received an email confirmation. However, the order tracking isn't showing my orders status.
